Privacy Policy

Last updated: 1 January 2026

CandyAI.com.au ("Candy AI", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our platform.

1. Information We Collect

We may collect the following types of information:

Account information: email address, username, and password (encrypted)
Usage data: interactions with AI characters, features used, session duration
Payment information: processed securely through our payment provider — we do not store card details
Device information: browser type, operating system, IP address
Communications: messages you send to our support team

2. How We Use Your Information

We use your information to:

Provide, operate, and improve the Candy AI platform
Process payments and manage subscriptions
Send service-related communications and updates
Personalise your experience with AI companions
Prevent fraud and ensure platform security
Comply with legal obligations

3. Data Sharing

We do not sell your personal data. We may share data with:

Service providers: hosting, analytics, and payment processors who assist us in operating the platform
Legal authorities: where required by law or to protect our legal rights

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.

5. Cookies

Candy AI uses cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser. Disabling cookies may affect platform functionality.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing of your data
Data portability

To exercise these rights, please contact us.

7. Security

We implement industry-standard security measures including encryption at rest and in transit. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Candy AI is strictly for users aged 18 and over. We do not knowingly collect data from individuals under 18. If we become aware of such collection, we will delete the information immediately.

9. International Transfers

Your data may be processed in countries outside your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Continued use constitutes acceptance of the updated policy.

11. Contact

For privacy inquiries, please contact us. EverAI Limited, Nr. C107181, 56 Central Business Centre, Triq Is-Soll, Santa Venera SVR 1833, Malta.